CUSTOMER SERVICE REPRESENTATIVE

·       Process customer orders accurately and in a timely manner using SAP

·       Respond to customer inquiries via phone, email, and other channels

·       Provide product, order, and shipment information to customers

·       Coordinate with sales, logistics, and warehouse teams to meet customer requirements

·       Handle basic troubleshooting and escalate complex issues to the Customer Service Team Leader or relevant department

·       Maintain accurate customer records in Salesforce and other systems

·       Follow established standard operating procedures and contribute to their improvement

·       Support team goals and participate in training sessions to enhance skills

·       Bachelor’s degree in administration, Business, Economy, or equivalent (or relevant experience)

·       Experience in customer service, preferably in manufacturing or technical environments

·       Working knowledge of any of ERP software, preferably SAP

·       Knowledge in Salesforce or comparable CRM systems is an advantage

·       Proficiency in Microsoft Office (Excel, Outlook, Word)

·       Strong communication and interpersonal skills

·       Ability to prioritize tasks and work under pressure

·       Commitment to delivering excellent customer service

·       Excellent in English in writing and speaking (for communication with international teams); Additional European languages are an advantage