SENIOR D365 & POWER PLATFORM ENGINEER

• Drive the implementation, transition, and operationalization of customer service, CRM, and contact centre solutions from project delivery into stable production operations and ongoing service ownership

• Act as the subject matter expert for Dynamics 365 and Power Platform capabilities, advising business stakeholders on solution design, process improvements, and adoption opportunities

• Manage platform enhancements, release planning, configuration changes, and the adoption of new Microsoft Dynamics, Power Platform, AI, and automation capabilities

• Coordinate vendors, business stakeholders, support teams, and architects to ensure successful delivery, operation, and continuous improvement of platform services

• Gather and translate business requirements into scalable and supportable solutions, balancing business value, technical feasibility, security, and operational sustainability

• Monitor service performance, usage trends, operational issues, and business outcomes, identifying opportunities for optimization, automation, and innovation

• Contribute to roadmap planning, operational governance, cost management, architecture reviews, and future platform expansion initiatives

• Hands-on experience with Microsoft Dynamics 365, Power Platform, ideally including Microsoft Copilot Studio and relevant Azure services

• Experience implementing, operating, or owning CRM, customer service, contact centre, or business application platforms in an enterprise environment

• Good understanding of enterprise data and analytics, including data integration, reporting, and AI/ML use cases. Experience with Microsoft Fabric and/or Azure Databricks would be highly desirable

• Ability to act as a trusted advisor between business and technology teams, translating requirements into practical and sustainable solutions

• Understanding of platform governance, release management, application lifecycle management, vendor management, and service operations

• Knowledge of integrations, APIs, data flows, and comparable enterprise business application platforms is an advantage

• Very good English skills for collaboration with teams and management in Switzerland

At Cembra, we actively leverage artificial intelligence to enhance how we work, collaborate, and innovate. We expect our employees to be open to using AI tools to improve efficiency and quality in their daily work.