KEY ACCOUNT MANAGER (B2B)

·      Driving Revenue Growth: Proactively engage with a dedicated portfolio of B2B subscription-based customers through various communication channels to ensure exceptional service delivery and identify upsell opportunities.

·      Client Relationship Management: Foster strong relationships with key clients like Apple, Chevron, DHL, and NASA, ensuring their satisfaction and addressing their evolving business needs.

·      Sales Enhancement: Handle quote requests, promote additional service s, and ensure timely renewals, maximizing revenue streams from existing clients.

·      Optimizing Customer Experience: Provide seamle ss onboarding and training for new clients, ensuring they receive unparalleled support from day one.

·      Strategic Insights: Understand customer use-cases to obtain valuable references and insights, contributing to product and service enhancements.

·      Sales-Driven Mindset: You thrive in a results-oriented environment and possess a natural flair for sales, with a track record of meeting or exceeding targets.

·      Exceptional Communicator: Your communication skills are top-notch, enabling you to build rapport, negotiate effectively, and convey value propositions clearly.

·      Customer-Centric Approach: You are passionate about understanding customer needs and adept at identifying opportunities to upsell based on those needs.

·      Process Optimization: You have a keen eye for detail, ensuring precision in managing data and leveraging CRM systems to streamline customer interactions.

·      Adaptability and Flexibility: You embrace change, constantly evolving your approach to meet customer demands and drive revenue growth.

·      Team Player with a Competitive Edge: While you thrive independently, you also enjoy collaborating with teams, sharing best practice s and contributing to collective success.