CUSTOMER ONBOARDING MANAGER

Role Overview: As Customer Onboarding Manager, you will play a crucial role in ensuring seamless transitions for our clients from sales to activation. You will collaborate closely with our sales and compliance teams to onboard new clients efficiently.

Key Responsibilities:

• Serve as the primary point of contact for clients during the onboarding process, building strong relationships and addressing any concerns promptly.

• Coordinate with our technical teams to resolve any implementation issues or technical challenges that arise during the onboarding process.

• Conduct initial due diligence and KYC checks on potential clients, evaluating their business model and reviewing the supporting documentation provided.

• Maintain detailed records of client interactions, onboarding progress.

• Conduct thorough onboarding sessions to educate clients on our products and services.

• Customize onboarding processes to meet the unique needs of each client, ensuring a personalized and seamless experience.

• Serve as intermediate between sales, compliance, and clients to ensure a smooth transition.

• Monitor client progress and provide proactive support to address any issues or concerns.

• Proven expertise in client onboarding, customer implementation, and/or relationship management in the fintech industry.

• Strong understanding of fintech products and services.

• Strong organizational skills, ability to manage multiple onboarding processes and ensure deadlines are met.

• Excellent communication, negotiation, and problem-solving skills.

• Business proficiency in both written and spoken English and Russian to effectively communicate with clients from English and Russian speaking countries

• Ability to work effectively in a dynamic environment and address any issues quickly.

• Knowledge of compliance and due diligence processes. Understanding of KYC, AML, and data privacy requirements related to customer onboarding.