CUSTOMER AND ORDER SERVICE COORDINATOR (B2B)

Process incoming B2B customer requests via email and the customer portal, and ensure fast, clear responses.

Order management in ERP (SAP/ERP): enter/update orders, track deliveries, and keep data accurate.

Provide order status and delivery information and handle general product/support communication.

Support customers in all situations professionally – keep communication clear, respectful, and solution-focused.

Coordinate internally across teams (production, logistics, quality) to resolve issues quickly; provide light logistics support for special shipments and information collection.

Create simple reports for management using ERP data.

Maintain long-term customer relationships through consistent, professional follow-up and two-way information flow.

Strong organization, communication, and attention to detail.

Confidence in customer-facing conversations, and the ability to stay professional in all situations.

Comfort with MS Office and ERP systems, and the ability to learn new systems quickly.

English language skills to work with IT systems, colleagues from Germany, and customers all around the world.

Experience in a similar domain is an advantage, but not mandatory.